FAQs & Support

Scream Time takes place predominantly outside, in the Autumn. We are open seven days a week throughout the duration of the Event. We will therefore be open and operational throughout all usual Autumnal weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather. The health and safety of our visitors and staff remains at all times our paramount consideration. Throughout every day of the Event, weather conditions will be continuously monitored by the Scream Time team and with our venue partners. In the unlikely event that weather conditions on site, on any given night, posed a risk to the health and safety of our visitors or staff, that night's event would be cancelled. Any decision to cancel would be made as early as possible on the day of the Event and by 2pm at the latest. Any decision to cancel any night of the trail will be made by the Organisers in conjunction with our Venue partners. Any such decision will be final.
All guests with pre-booked tickets for that night will be contacted via email (and SMS if mobile phone number provided) to notify them of any cancellation and the next steps for -booking.

(Search terms: weather, storm, cancel)

Margam Country Park is home to a variety of species’ of bats. Bats are a protected species and we do all we can to help them continue to flurish at Margam. In the unlikely event of coming into contact with a bat during the event please do not touch it & highlight the encounter to the onsite stewards.

We no longer offer free tickets specifically for carers.
Instead, the free ticket is provided to the person who requires assistance. This is an Access Ticket (Only available with at least one paying, full price ticket.).
This ensures that guests with access needs can attend our events without financial barriers.


I need support to attend — what ticket should I book?
If you require assistance to attend, you can request a complimentary accessible ticket for yourself - an Access Ticket. Please order your other tickets then email info@screamtime.co.uk for the access ticket, quoting the order number you have so we can add it to that order for you.

If you are attending with a companion or carer, they should purchase a standard ticket unless otherwise stated.

Accepted documents:
Guests may provide one of the following:
UK Access Card (any symbol)
Blue Badge (front or back)
Personal Independence Payment (PIP) award letter
Disability Living Allowance (DLA) award letter
Attendance Allowance award letter
Carer’s Allowance award letter (where applicable to the guest)
Letter from a medical professional (GP, consultant, occupational therapist)
Letter from a local authority or support service confirming access needs
Disabled Student Allowance (DSA) confirmation
Visual impairment registration or hearing impairment documentation


You do not need to share medical details or a diagnosis.
If you’re unsure whether your documentation is suitable, please contact our Customer Services team — we’re happy to help.

Accessibility & Route Information
This year’s trail explores the historic courtyards around Margam Castle. Please note it is not step-free, so it may not be suitable for wheelchair users or guests with significant mobility needs. A small section inside the Castle has height and width restrictions and isn’t wheelchair accessible, but our stewards can help you avoid this safely. Some areas include tight corridors and steep inclines/declines, which may be challenging for mobility-aid users.

Ground Conditions
The trail takes place in a natural country park setting, so you may encounter uneven ground, stones, leaves and twigs. We’ve removed known trip hazards, but natural terrain remains. Some cabling crosses the path and is covered with ramp covers. Accessible toilets are available.

Weather & Flexibility
If extreme weather affects accessibility for mobility-aid users (beyond the usual limitations), we’ll review ticket transfers individually to help you move to a more suitable date.

Health & Safety (Scream Time & Spooky Time)
These experiences are designed to be intense. We advise avoiding them if you are pregnant, of a nervous disposition, claustrophobic, prone to seizures, or have heart/respiratory conditions or sensitivities. Effects may include strobe lighting, smoke, lasers, latex, tight spaces, darkness, uneven flooring, water effects and loud, distressing music.

We’re Here to Support You
We want as many guests as possible to enjoy their visit and feel valued. If you have any accessibility needs or questions, please contact us before your visit so we can help: info@j9-events.co.uk. (Search terms: accessible, buggy, wheelchair, mobility)