FAQs & Support

Scream Time takes place predominantly outside, in the Autumn. We are open seven days a week throughout the duration of the Event. We will therefore be open and operational throughout all usual Autumnal weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather. The health and safety of our visitors and staff remains at all times our paramount consideration. Throughout every day of the Event, weather conditions will be continuously monitored by the Scream Time team and with our venue partners. In the unlikely event that weather conditions on site, on any given night, posed a risk to the health and safety of our visitors or staff, that night's event would be cancelled. Any decision to cancel would be made as early as possible on the day of the Event and by 2pm at the latest. Any decision to cancel any night of the trail will be made by the Organisers in conjunction with our Venue partners. Any such decision will be final.
All guests with pre-booked tickets for that night will be contacted via email (and SMS if mobile phone number provided) to notify them of any cancellation and the next steps for -booking.

(Search terms: weather, storm, cancel)

Margam Country Park is home to a variety of species’ of bats. Bats are a protected species and we do all we can to help them continue to flurish at Margam. In the unlikely event of coming into contact with a bat during the event please do not touch it & highlight the encounter to the onsite stewards.

We no longer offer free tickets specifically for carers.
Instead, the free ticket is provided to the person who requires assistance. This is an Access Ticket (Only available with at least one paying, full price ticket.).
This ensures that guests with access needs can attend our events without financial barriers.


I need support to attend — what ticket should I book?
If you require assistance to attend, you can request a complimentary accessible ticket for yourself - an Access Ticket. Please order your other tickets then email info@screamtime.co.uk for the access ticket, quoting the order number you have so we can add it to that order for you.

If you are attending with a companion or carer, they should purchase a standard ticket unless otherwise stated.

Accepted documents:
Guests may provide one of the following:
UK Access Card (any symbol)
Blue Badge (front or back)
Personal Independence Payment (PIP) award letter
Disability Living Allowance (DLA) award letter
Attendance Allowance award letter
Carer’s Allowance award letter (where applicable to the guest)
Letter from a medical professional (GP, consultant, occupational therapist)
Letter from a local authority or support service confirming access needs
Disabled Student Allowance (DSA) confirmation
Visual impairment registration or hearing impairment documentation


You do not need to share medical details or a diagnosis.
If you’re unsure whether your documentation is suitable, please contact our Customer Services team — we’re happy to help.

Accessibility varies per site – please look at the information for the site you are visiting:

Margam:
The experience has been created to be as accessible as possible within the context of the natural site at Margam Country Park. PLEASE note one section of this year’s Scream Time is not accessible to those in mobility scooters and/or who are propelling themselves on a self-propelled wheelchair. This section can be avoided and/or our stewards can assist. Please contact our team (info@screamtime.co.uk) if this applies to you so we can see how best we can help to ensure that you can still access the event. This MUST be done in advance of your visit in order that we can assist. Additionally, some parts are along tight, narrow corridors. The trail at Margam does involve some unavoidable steep inclines/declines, which some guests using wheelchairs/mobility aids may find very difficult.

All sites:
Whilst care has been taken to remove all known trip hazards, the trails take place in a country park setting, so will have stones/leaves/twigs etc, across the path. There will be some sections where cabling crosses the trail, these will be covered by cable ramp covers. Accessible toilets are available. If extreme weather conditions mean that the experience is not fully accessible for people using wheeled mobility aids (bearing in mind the general limitations as set out above), consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more suitable. We strongly advise you not to attend Scream Time if you are pregnant, are of a nervous disposition, suffer from claustrophobia, are prone to seizures, have heart or respiratory problems or any other physical or psychological sensitivities, which might make an event designed to terrify you (or for spooky time sessions make you jump/be spooked) be unsuitable. All areas may contain queues, strobe lighting, smoke machines, laser lighting, latex, small tight spaces, darkness, uneven flooring, water effects and loud distressing music. If you need any further information prior to your visit, please contact us on info@screamtime.co.uk. (Search terms: accessible, buggy, wheelchair, mobility)